Customer Support
We're here to help you succeed with your custom web development projects. Get the support you need when you need it.
Email Support
Get detailed help via email. We typically respond within 24 hours.
support@codeharmonic.comSupport Hours
Business Hours
- Monday - Friday: 9:00 AM - 6:00 PM CST
- Saturday: 10:00 AM - 2:00 PM CST
- Sunday: Closed
Emergency Support
For critical production issues affecting active projects:
- • Available 24/7 for critical issues
- • Additional charges may apply
- • Contact via phone for fastest response
How We Can Help
Project Support
- • Project planning and consultation
- • Technical architecture guidance
- • Development milestone reviews
- • Bug fixes and issue resolution
- • Performance optimization
- • Feature enhancement requests
Account & Billing
- • Invoice questions and payments
- • Contract and agreement clarifications
- • Project scope discussions
- • Timeline adjustments
- • Service level agreements
- • Maintenance plan options
Frequently Asked Questions
How do I get started with a new project?
Contact us through our consultation form or email to discuss your project requirements. We'll schedule a discovery call to understand your needs and provide a detailed proposal.
What is your typical project timeline?
Project timelines vary based on complexity and scope. Simple websites typically take 2-4 weeks, while complex web applications can take 2-6 months. We provide detailed timelines during project planning.
Do you provide ongoing maintenance?
Yes, we offer various maintenance plans including security updates, performance monitoring, feature enhancements, and technical support. Contact us to discuss maintenance options for your project.
How do payments work?
We typically work with milestone-based payments sent via Stripe invoices. Payment terms are outlined in project agreements, with invoices due within 30 days unless otherwise specified.
Need Immediate Help?
For critical production issues or urgent project matters, don't hesitate to reach out directly.